Deliveries and Returns
What are the delivery terms ?
Online sales and deliveries are available in France.
Delivery is made by post with tracking, or Courier and determined according to the weight and delivery address in order to obtain the most accurate delivery cost.
The delivery of each product making up the basket can be carried out independently. The Customer must carefully fill out all the fields on the delivery form at the time of ordering, including their delivery details, a mobile telephone number and, if possible, instructions to give to the delivery person (intercom, floor, access, etc.).
What are the delivery times ?
Delivery time is 18 days
Are you professional? Contact us for dedicated delivery.
Do not hesitate to contact us directly to obtain our delivery times by email to the following address:
contact@subtil.shop
We are committed to responding within 24 hours to all your requests.
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Returns and Refunds
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address:
contact@subtil.shop
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to:
contact@subtil.shop
and send your article to: 17 Chemin des Clapiers 83220 Le Pradet, Provence-Alpes-Côte d'Azur, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.Shipping
To return your product, you must send it to the following postal address: Le Pradet, Provence-Alpes-Côte d'Azur, 83220, France.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.