The most frequently asked questions
WHO ARE YOU ? WHY IS SUBTIL DIFFERENT FROM OTHER ONLINE JEWELERS?
Subtil is a Spiritual Jewelry brand created by Emily Nicolle, medium, Akashic reader, author.
The origin of Subtil is magical!
During a channeling, the medium clearly perceives the outline of a flower of life, placed under a stone, which recharges the gem with its sacred energy. A ring takes shape.
More than simple ornaments, the jewelry designed are vectors of beneficial energies born from the harmonious alliance of gold, silver, minerals and the flower of life.
The magic of the design channeled by Emily is that the flower of life, by clipping onto the stone, recharges and perpetually regenerates it thanks to the beneficial energies of sacred geometry.
Intimately connected to the woman who wears it, Subtil spiritual jewelry guides her, supports her, brings her the strength and protection she needs to forge her own path.
It anchors him in the present and activates the potential of his life.
He reveals her to herself.
It connects it to the power of the sacred, natural materials and embodied spirituality.
It can also be worn as protective jewelry, like a talisman.
From this initial vision of the subtle world was born the ring, the necklace then the medallion.
Once your order is placed, your jewelry will be made in a maximum of 18 days, in our workshops located in Turkey
Subtle jewelry is “all gold” or “all silver”, the ring but also the entire cabochon is made with this precious metal
The jewelry is unique, our models are patented.
Each piece is unique and requires hours of work for each one.
The subtle jewels pass in turn into the hands of the goldsmiths-jewelers (artisans of excellence), who carefully create the structure of the jewels.
The lapidary (cutter) who cuts the gem on the work. (The gem is not prepared in advance). For the gem to accommodate the top cabochon, the size must be exact to the ready micron.
The unique piece is then returned to the workshop which enhances the final piece. (Polishing and engraving).
Carrier of a message, activator of a vibration rate. A subtle piece of jewelry is a piece of jewelry of a lifetime, a symbol of one’s “deeper self.” “
Each piece of jewelry can be worn in two ways at the same time (excluding medallion): with the flower of life cabochon or without. You get two jewels in one.
CAN WE ASK YOU TO MAKE JEWELRY WITH THE STONES OF OUR CHOICE?
We select our stones carefully. We limit the choice of stones to the collection we offer.
To satisfy you as much as possible, 2 collections are planned per year with new gems.
WHERE DO YOU MAKE MY JEWELRY?
Made entirely in Turkey, our jewelry demonstrates an uncompromising search for quality.
You will also see on most of our jewelry two hallmarks: the master's mark of our workshop, which certifies that we have made your jewel and that our quality charter is respected, but also a State hallmark, which certifies d the silver or platinum of your jewel is indeed 750 thousandths.
The State hallmark is, in accordance with current legislation, present on all gold coins weighing more than 3g.
DO YOU DO PROMOTIONS?
No. Maison Subtle has chosen to offer fair prices throughout the year.
Apart from price variations linked to the price of gold, the subtle range is not subject to price fluctuations linked to promotional offers.
WHY MAY THE PRICES OF YOUR JEWELRY VARY?
The SUBTIL house tries as much as possible to guarantee fair prices and the lowest possible prices while respecting our quality requirements. This is why our prices are directly calculated based on variations in the gold market and selected gems.
WHAT TO DO IF I DON’T KNOW MY FINGER SIZE?
If you don't know your finger size,
- On simple request we can also send you a virtual ring sizer to take your measurements from home.
DO YOU OFFER ALL FINGER SIZES?
Yes. At SUBTIL, we offer rings for all finger sizes: large finger sizes as well as small sizes. They are not all displayed on the site but as all our jewelry is made to measure, you are sure to find the jewelry that really suits you.
If your size is not displayed on the site, do not hesitate to contact us via our contact page
CAN I ADD AN ADDITIONAL ENGRAVING?
Yes, after agreement with the workshop which will verify the feasibility of your project. A quote will be sent to you.
IS SUBTIL PLANNING TO CREATE A MEN’S COLLECTION?
YES, END 2023
WILL YOU OFFER BRACELETS?
Why not ! Depending on the pipes Emily receives
HOW MUCH IS SHIPPING ?
It is with great pleasure that we offer delivery in France (DOM TOM included), Switzerland and the European Union. If you wish to ship your jewelry to another country, do not hesitate to contact our customer service via our contact form
We will help you send your jewelry wherever you want!
HOW MUCH DOES DELIVERY OUTSIDE FRANCE COST?
Do you live in the European Union (DOM TOM included)? Simply enter your country in the delivery address, SUBTIL offers delivery! Be careful, however, in the French Overseas Territories, you may have to pay customs fees.
Do you live outside the European Union? SUBTIL can send you your jewelry but will charge you a small extra for delivery by carrier. The price of your purchase will then be calculated excluding taxes and you will become the importer of the good in the country you have chosen.
I WANT TO RETURN MY PURCHASE. WHAT SHOULD I DO ?
We offer you the possibility of returning your purchase to us within 30 days after receipt of your package. Nothing could be simpler: contact our team at contact@subtil.shop and we will tell you what to do. We will provide you with the return slip to cover the return costs provided that it is made from one of the following countries:
Metropolitan France & Overseas Territories (Guadeloupe, Saint-Martin, Saint-Barthélémy, Martinique, French Guiana, Reunion, Mayotte, Saint-Pierre-et-Miquelon), Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Greece , Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Switzerland.
We will refund your purchase within 30 days.
The return conditions are as follows:
- The jewelry is in perfect condition and has not been worn
- The jewelry has not previously been returned for re-sizing
- Your previous purchase has not been returned in order to protect us from abuse
- The jewelry has been returned within 30 days of receipt by the customer, the postmark being taken as proof
Please note: the fact that your jewelry is engraved does not prevent the return, exchange or resizing of your jewelry, you simply must have respected the conditions listed above!
Also, please note that our returns policy does not apply to any orders outside the European Union, except for Switzerland. Indeed, the management and sending of precious objects outside a customs union is particularly complex and expensive. To ensure that your experience is perfect in every way, we prefer not to bother you with these administrative and logistical constraints.
If you have any further questions about our returns policy, contact our customer service contac@subtil.shop and we will be happy to answer your questions.
WHAT TO DO IF MY RING IS NOT MY SIZE?
Do you live in the European Union (DOM TOM included) or in Switzerland?
Subtil offers you the possibility of having your ring resized free of charge if you return it within 30 days of receipt of the package. To do this, contact us on our email contact@subtil.shop